Frequently asked questions

Open the domain page and choose one of the options shown. The payment methods available for that domain are shown with them. Buy now pays the listed price, Make an offer starts a private negotiation, and some domains also offer lease to own or monthly rental.

Only when the listing allows offers. The domain page will show Make an offer when negotiation is available. An offer stays open until it is accepted, declined, countered, withdrawn, or reaches the expiry shown with it.

A domain cannot appear in the marketplace, on a sale page, or in a purchase path until the seller has completed Domaina's ownership proof or an admin has recorded reviewed evidence. A later ownership claim temporarily withholds the listing while Domaina reviews it.

The transfer may use an account push at the current registrar or an authorization code for a transfer to another registrar. The available method depends on the registrar and any transfer lock. Your transaction shows the selected method and status.

Checkout shows the payment methods available for the purchase. Domaina records confirmed payment and keeps seller payout blocked until the required delivery or custody step is verified. If a payment result is unclear, do not pay again; contact support.

Choose a term from 2 to the lower of 60 months or the seller's maximum. The listing shows the exact down payment, recurring amount, plan total, and currency before you agree. At the current default settings, a $10,000 domain over 24 months would start with $1,000, followed by approximately $375 per month.

After custody is confirmed and the plan becomes active, the agreement may allow you to use the domain while it remains in Domaina's holding account. You do not own it while a required balance remains. Ownership transfers after the plan and handover are complete.

Yes. Review the current payoff amount and accepted terms before paying. The plan completes after the required balance clears, followed by the ownership handover.

A missed installment appears as overdue, and missing one does not end the plan. Domaina can send a reminder and record a catch-up payment. A formal default requires the notice and reason recorded by the agreement. If a default is declared you have 30 days to put the plan back on foot by paying everything outstanding, which is the installments already due rather than the whole balance, and the domain is kept off the market for that window. If you had paid 75% or more of the agreed total when the default was declared, the domain is kept off the market for 60 days instead. The notice on your plan names both dates and both figures.

Sign in and open Activity to see the negotiations and transactions on your buyer account. Transaction emails also link straight to the thread they are about.

Open Support and submit a ticket. The ticket keeps your messages and status updates together; email notifications link back to the thread when delivery is available.

Add one domain from Add domains. It stays private until Domaina observes both ns1.domaina.com and ns2.domaina.com, or an admin records reviewed evidence. Once it is verified and you add it, its sale page goes live at the domain and it appears in the marketplace straight away, with no price until you set one. For a large portfolio, contact Support so a Domaina admin can perform an additive import for your account.

Domaina may hold a listing for review when automated checks flag a possible policy issue. The domain remains in your portfolio while an authorized operator reviews it.

Ownership verification is required before a Listed domain can appear in the marketplace, on a sale page, or in a purchase path. For an ordinary new domain, replace its current nameservers with ns1.domaina.com and ns2.domaina.com within 7 days. For an ownership conflict, the private seller screen offers either the complete three-nameserver set or an expiring TXT record bound to that seller, domain, and claim. Either conflict method records evidence for human review; it does not decide the claim or publish the listing. Your account's own records never change, so Settings lists all four ready to copy: both Domaina nameservers, your third nameserver and your TXT record host.

Listing is free. Domaina charges a commission on each completed transaction, captured at the rate in force when the sale closes; your own rate is shown in your account and on every sale record.

Open Payout settings to add an available payout method and choose the default. Eligible earnings wait until they meet your payout minimum and any review or holding requirements. Buyers do not see your payout details.

Current platform defaults use 10% down and up to 24 months. Availability still depends on the listing and platform policy. Eligible domains can use their permitted per-domain settings.

The domain moves to a Domaina holding account before recurring billing begins. The current platform charges a 5% service fee per installment. The seller is paid as the plan runs rather than at the end of it: their share of each installment is released as that installment is collected, on the ordinary payout terms. Default and prior-payment treatment follow the accepted agreement.

On open inquiries, you see the buyer’s name and can choose Reveal buyer email on the deal. You need two-factor authentication and permission to work conversations. Phone numbers stay private from sellers. The inquiry form explains email reveal before submission, without another checkbox. Choose Keep buyers anonymous to me in privacy settings to keep new inquiries private; Domaina can also disable disclosure. changing settings never opens an older private inquiry.

Settings lists the seller notification preferences available for leads, replies, payments, transfers, plans, support, and sales. Notices required for an active transaction are sent whatever is chosen there, and so is any message you have to act on — a buyer's reply, their counteroffer, their acceptance of your counter. The in-app bell is separate from all of it: it raises every deal that becomes your move, in the same words the deal screen uses, and no email preference switches it off. Everyone on your team who may answer buyers is told the same things at their own address. Text messages are a separate list with its own mobile number, where Payment received and Domain sold are one moment rather than two, and Payout sent to you is its own tick.